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Returns & Exchange Policy

Exchange Policy

Cards cannot be exchanged on the pretext that they are not liked. As our site provides with samples before making a bulk order, it is advisable to see the samples first and than make a Bulk Order.

Replacement is possible if the cards reach you in damaged condition and you launch a complain with the courier company at the time of receipt of the goods. Complain number should be immediately mailed to us so that we can follow up and do the needful. If complain is not launched than we will not entertain replacement on ground of goods received in damaged condition.

We Do our best to provide with good quality cards and our company leaves no stone unturned to make u a SATISFIED CUSTOMER.

Return Policy

In case you are planning to place a bulk order with us, it is recommended that you purchase a sample first. No returns/refunds are entertained on grounds of your not liking the design and/or product, paper, color variation from the online samples. In such circumstances only exchange requests as per our `exchange policies’ shall be entertained.

Our site has a facility that allows you to buy a sample for your perusal and we strongly recommend that you purchase a sample before ordering bulk quantities. We shall be pleased to send you your selected samples for approval, and the cost of the same will be reimbursed against your order(s). Before placing your confirmed order, make sure that you are satisfied with the sample.

Colors displayed on your monitor may vary from the actual printed card. Handmade paper tends to vary both in gsm (grams per square meter) and color. A variation of ±10% is an acceptable norm worldwide. There might be minor variations in paper of other grades too.

Though we try our best to supply cards of the same size as specified on our website, there can be circumstances when the size of the 

printed card may vary slightly from the sizes mentioned therein. In our endeavor to provide you with the best cards, we reserve our rights to make slight alterations in their size.

 Cards once supplied shall not be taken back on grounds of alterations from the samples displayed online. Products will be returned only if there is a gross variation from the online sample.

In case you want to return the cards, please send an email to sales@trivenicards.com along with details of why the cards should be returned. If our team is satisfied that cards are retunred due to our site fault, money will be refunded.

In such case, unused packs of invitation supplies may be returned for a refund within 7 days of receiving the material. Shipping cost 

incurred in sending the cards to you are non-refundable. All items must be returned in their original packaging along with a copy of the invoice and these must be packed together in a secure, tamper-proof box. 

We do not accept partial or used packs of supplies or items returned in envelopes. Kindly send via couriers with tracking facilities. Do not send via certified or registered mail. 7 working days are required from the date of receipt of goods to process the refund order.